Privacy policy

This website (referred to in this Privacy Policy as the Website) is owned and operated by MacArthur Services Pty Ltd ACN 671 977 218, who is referred to in this Policy as “we”, “us”, “our” and similar grammatical forms.

By accessing and/or using the Website you agree to and accept this Policy. You must review this Policy carefully and you must immediately cease using the Website if you do not agree to this Policy.

1               Privacy policy

(a)          We will manage your personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

(b)          We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment.

1.1         When do we collect information?

(a)          We do not automatically collect personal information from you, such as your name, address, phone number, email address or other personally identifiable information about you (personal information). We collect three categories of information when you use our Website:

(i)             the personal information you voluntarily provide — that is, we collect personal information with your informed consent;

(ii)           anonymous non-personal information about how you use our Website; and

(iii)         “cookie” based information that makes your use of our Website easier by recording your preferences so that when you return to our Website the “cookie” re-loads that information into your web browser.

(b)          For example, we will collect personal information from you when you become a member, subscribe to our newsletters/communications, participate in promotions/trials, respond to a promotional offer, competition or survey or fill out a form related to any customer service feature operating on our Website.

(c)           When you become a member or receive communications/alerts from us you will need to provide certain details so that we can establish and manage your account.

(d)          When you login to our Website using your Google or Facebook log-in (or use any other log-in connected to any other platform) you are allowing that platform to share your personal information with us (e.g. your personal information related to your login with that platform, which may include your email address and other personal information).

1.2         Why do we need to collect personal information?

We collect personal information when you volunteer that information in order to receive a service from our Website. The personal information collected on our Website will be used to provide the services you have requested, such as setting up and managing your membership. Your personal information may be used in relation to any survey, promotional offer or any competition you may enter on our Website.

1.3         What information do we collect?

(a)          The type of information we collect from you will depend on what services on our Website that you use. The personal information we may collect includes your name, postal address, email address, telephone numbers and contact details and information for identification purposes. If you make online purchases or pay your membership fees by credit card or debit card or direct debit from your bank account we will collect your card or bank account details.

(b)          General information about visits to our Website is collected by our computer servers, with small files “cookies” that our Website transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users by letting us know which pages on our Website are visited, in what order and how often. The anonymous non-personal information that when collect and analyse in not personal information as described in the Privacy Act.

1.4         Why do we use “cookies” and other web use tracking technologies?

(a)          When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer cannot be used to discover any personal information such as your name, address or email address - they identify your computer to our Website when you visit us.

(b)          We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

(c)           We collect information using “cookies” and other tracking technologies for the following reasons:

(i)             to help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

(ii)           to provide personalised services to each user of our Website to make their navigation through our Website easier and more useful;

(iii)         to sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website; and

(iv)         to market services we provide by sending emails that are personalised to what we understand are the interests of a user.

(d)          Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

(e)          If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

1.5         How do we store your information?

(a)          We use different technologies and procedures to aim to protect personal information from unauthorised access, loss, alternation, disclosure or use. Some of the tools we may use include firewalls. We also may use data encryption when personal information is transferred to and from our service providers. Our commitment to data security means:

(i)             we have procedures to limit access to personal information within our organisation;

(ii)           we use security measures and technologies within our organisation to protect your personal information; and

(iii)         we use service providers that can establish that they have secure controls relating to software security, access security and network security, including where credit card information is being transferred.

(b)          Our Website may not be hosted in Australia. For that reason, we transfer all data on the Website (including all personal information) to our hosting service provider in the country in which the server that hosts the Website is located. In addition, web traffic information we collect, such as data collected by Google Analytics may be stored overseas.

1.6         What use do we make of your personal information?

(a)          We will communicate with you in relation to the management of your membership account.

(b)          We may send you information and updates about any other products, services or information that we provide to our customers. In addition we may send you occasional news and information about other products and services or special promotional offers by us or others. If at any time you would like to stop receiving future commercial messages from us, we include detailed unsubscribe instructions at the bottom of each email.

(c)           We may also release your personal information when we believe release is appropriate to comply with the law, enforce our Terms of Service, Website Terms of Access & Use, website policies, other terms & conditions, or protect ours or others rights, property, or safety.

(d)          We may disclose your personal information for the purposes described in this Privacy Policy to:

(i)             our employees and related bodies corporate;

(ii)           third party suppliers and service providers (including providers for the operation of our Website and/or our business or in connection with providing our products and services to you);

(iii)         professional advisers, dealers and agents;

(iv)         payment systems operators (e.g. merchants receiving card payments);

(v)           our existing or potential agents, business partners or partners;

(vi)         anyone to whom our assets or businesses (or any part of them) are transferred;

(vii)       specific third parties authorised by you to receive information held by us; and/or

(viii)     other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

1.7         How can I access the personal information that you collect?

(a)          We are happy to provide you with details of personal information held about you. APP 12 allows you to get access to, and correct, the personal information we hold about you.

(b)          To access this information, you need to email or write to us using the contact details below.

(c)           APP 13 allows you to ask us to take reasonable steps to correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

(d)          If you believe that your personal information has been misused, you can inform us of your complaint by writing to us and we will attempt to resolve the matter.

(e)          If you are not satisfied with the outcome of your complaint you may refer the matter to the Office of the Australian Information Commissioner (OAIC).

Telephone: 1300 363 992.

enquiries@oaic.gov.au

OAIC complaints page: http://www.oaic.gov.au/privacy/privacy-complaints

1.8         Third party links

Our Website may include links to websites operated by third parties. We have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we seek to protect the integrity of our Website and welcome any comment about linked websites.

1.9         Changes to our Privacy Policy and assignment

(a)          If we decide to change this Privacy Policy, we will post those changes on this page. If you continue using our Website the updated and amended Privacy Policy binds you.

(b)          You are not entitled to assign, novate or transfer any or all of your rights and obligations under this Policy without our prior written approval. We are entitled to assign, novate and transfer all of, or part of, our rights and obligations under this Policy to any person to which we transfers all or part of our business, or otherwise as part of a re-structure by us, and you hereby provide your prior consent for us to do so.